Yankee Candles UK Specialist

Thank you for shopping at Yankee Direct for the last 10 years.
From 1st Feb 2017 we are changing our name to CandlesDirect.com
You can shop on Candles Direct using your account info and loyalty points.
For queries about orders placed on Yankee Direct please contact us using the link at the bottom of the page.

30 Day Money Back Guarantee

At Yankee Direct, we believe in 100% Customer Satisfaction and as such, to Give you a little extra peace of mind we provide a 30 Day Money Back Guarantee on all of our products.........

All items purchased through our website, www.yankeedirect.com are covered by our 30 DAY MONEYBACK GUARANTEE.

So, if you change your mind about a product or you would like to exchange a product to a completely different one, simply send us a quick email to let us know your intentions and return it within 30 days of receipt. We also recommend that you obtain proof of posting. You are responsible for the cost of any returns. 

Under our 30-Day Money-Back Guarantee we will happily refund the purchase price of any returned items provided that the product is returned in clean condition, unmarked, unwashed and unused and in its original packaging. Please allow up to 14 days for your refund to be processed. Please note that any loyalty points earned on the returned item will be deducted from your account.  Where the returned item brings your original spend to below that needed to receive a free gift with purchase we would also ask that this is returned or alternatively the cost deducted from the refund value.

Your refund will be made via the same payment method that you originally used to purchase the products. Our delivery charges will not be refunded.  We retain the right to refuse any customer the option of our 30 day money back guarantee where their individual returns are very high, but please rest assured that this will only occur
where there are extremely high number of returns by a small minority of customers. However, in this instance,
the customers statutory rights remain unaffected.

PLEASE NOTE: RETURNS SHOULD NOT BE MADE UNTIL YOU HAVE CONTACTED OUR CUSTOMER CARE TEAM
VIA OUR “CONTACT US” PAGE TO INFORM US THAT WE SHOULD EXPECT SUCH RETURNS.  

If you require any additional information regarding our 30 day Money back guarantee,
Simply call a member of our Customer Care team on 0845 680 5915 .

Ways to contact us

Write to us

If you would like to write to us, please address you letter to:

  • Customer Service
  • Yankee Direct
  • 75 High Bangor Road
  • BT21 0PP
  • County Down
  • United Kingdom

Call us

0845 680 5915 (Mon to Fri - 10am - 5pm)

Our company details

Company NumberNI072625 VAT Number977329470